FREQUENTLY ASKED QUESTIONS / FAQ

COVID-19 CORONAVIRUS

The safety of our customer and staff is our utmost priority, and the exhibition will have COVID-19 protocols in place.

 

• We are limiting numbers so they 1m + social distancing can be implemented
• Please arrive 15 minutes before your allotted timeslot and our staff will stagger entry
• All customers aged 11 and above must wear a face covering, fully covering the nose and mouth at all times, whilst inside the exhibition
• Contact-free temperature checks will take place as you enter. If you show a temperature of higher than 37.8 degrees, you and your party may be unable to enter the exhibition.
• Please use the hand sanitiser provided as you enter the exhibition. Sanitiser can also be found at designated points throughout the building.
• The exhibition operates on an immersive one-way user journey with separate entry and exit points
• The venue is regularly and professionally cleaned continually. Our on-site cleaning team regularly sanitises common contact surfaces and toilet facilities.

 

We look forward to seeing you and enjoy the exhibition!

GENERAL

How can I get tickets?

You can book your tickets here.

 

Do children require tickets?

Children 6 and under are admitted free, this includes carried children or children in carriers. You do not need to book a ticket. Due to the nature of the exhibition, there must be one adult present for every child under 6 attending the exhibition.

 

How much do tickets cost?

You can find price information here.

About Timed Entry Tickets

Timed Admission guarantees you access to the exhibit for a specific half hour slot. Please turn up at least 15 minutes early for your timeslot

About Fast Track Tickets

There are a limited number of Fast Track Tickets which enables you to come at any date, anytime and you don’t have to queue.

 

About Concession Tickets

Concession ticket are available for 6-18 year olds, those in full time education or those receiving job seekers allowance or similar government benefits. Please bring valid ID with you on the day as this will be checked on entry.

 

Can I bring luggage, backpacks and large bags?

For the safety of our visitors and the collection, all bags entering or leaving the Exhibit, including purses, are subject to inspection. Backpacks and duffel bags are not permitted into the exhibit. Patrons entering with such items will be asked to check their bag at the bag-check, free of charge.