FREQUENTLY ASKED QUESTIONS / FAQ

GENERAL

Can I bring bags or luggage?
Due to the nature of the exhibition, large bags, backpacks, handbags that can be worn as backpacks, shopping bags and luggage cannot be taken into the exhibition. We offer a free cloakroom for these items.

Can I park nearby?
Yes, the closet car park is Q-Park Chinatown, on Newport Place.

What is your closest tube station?
Our closest station is Covent Garden, on the Piccadilly Line. 2 minutes’ walk from us.

Where is your closest Bus Stop?
You should alight at Cambridge Circus.

Is the exhibition accessible?
The exhibition is partially wheelchair accessible. A lift is available but due to listing constraints of the building, there is uneven flooring in parts of the exhibition. We are an immersive experience, so the exhibition has low lighting. Please contact us if you would like further details.

Do you have toilets?
Toilets are located inside the exhibition.

Can I bring food/drink?
No food or drink is allowed in the exhibition.

Can I take sketches or draw in the exhibition?
Strictly no pens, pencils or markers are allowed into the exhibition.

Do you accept cash?
We are a cashless venue, we accept all card types, Apple Pay and Google Pay.

Can I take photos?
Yes please, take plenty of photos, but keep the flash off.

Don’t forget to share them with us on socials, @ArtBanksyLondon

EXHIBITION

How long does it take to see the exhibit?
The average time is between 45 minutes and 1 hour.

Are all the works genuine?
Yes! The artworks on display at The Art of Banksy were certified and authenticated by Pest Control. The works were sold by Banksy to private collectors, and would normally never get to be seen by the public.

Is any of the work taken from the street?
We would never remove Banksy’s public works – it was meant for the public, and belongs to the public. We believe public art should remain physically accessible to the public out in the wild.

TICKETS

How do I get my e-tickets?
Your e-tickets will be emailed within a few days of your visit. Please make sure to download the e-ticket before arriving – there is poor connection in the Covent Garden area.
If your tickets do not arrive 2 days before you attend, please contact your point of purchase, or bring your 8 digit order number to the box office.

Can you buy tickets on the door?
We recommend booking in advance, but tickets are available on the door (subject to availability).

Do children require tickets?
Children aged 5 and under do not require tickets.

How much are tickets?
Up to date ticket pricing can be found here.

I have tickets dated between 23 May & 4 September 2022. What should I do?

After a well receive run in London, we have made the difficult decision to end The Art of Banksy London on 22 May 2022. Patrons will have been contacted by their point of sale to arrange a refund or exchange.

If you did not receive an email and you booked with ATG Tickets or The Art of Banksy website, please complete this form.

Questions can be directed to boxoffice@artofbanksy.co.uk

I bought a Fast Track ticket before 18th March 2022. What should I do?

Please contact boxoffice@artofbanksy.co.uk for further information.

I bought a  VIP Return ticket after 18th March 2022. What should I do?

Please contact boxoffice@artofbanksy.co.uk for further information.

Do you offer concessions?
We offer discounted rates for Students, Jobseekers and Disabled patrons.

Can I make changes to my booking?
We do not offer refunds, however exchanges are possible – these must be received before you plan to attend, but please contact your point of purchase for further details.

Do you offer group/school discounts?
Yes! Groups of 10+ can purchase tickets at a discounted rate through our partner, Groupline.

COVID-19

Do you require proof of negative test or a vaccine passport?
We do not require proof of a vaccine passport or negative test.

What measures are in place?
The air in our venue is filtered regularly, we operate on a one-way system and there is hand sanitiser available throughout the venue. We encourage the use of face coverings for those who are able to use them.

Can’t find your answer? Send us a direct message via Instagram or Facebook, or send us an email.